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4) PUBLIC COMPLAINTS

  • Issue a letter of acknowledgment immediately to the complainant who present the complaint by themselves within 7 working days by mail, email, telephone and newspaper.
  • Result of the investigation or examination of complaint were announced to the complainant not more than 7 working days after the decision is made.
  • Complaint management flow chart (click)

5) ACQUISITION

  • Fill orders for department / division within 2 weeks.
  • Ensuring the expenditure of goods from the store in 10 minutes.

6) INFORMATION TECHNOLOGY
 

  • To troubleshoot the technical problems and ICT facilities within 3 working days.

7) MARKET MANAGEMENT AND HAWKER

  • Processing of license applications for vendors / market within 30 days from the date of application.
  • Processing of temporary license application was process within 7 days from the date of application.